{"product_id":"itil-4-foundation","title":"ITIL 4 Foundation Training","description":"\u003cdiv class=\"dt-product-description-v7\"\u003e\n  \u003ch2 class=\"dt-heading-xl\"\u003eITIL 4 Foundation Training\u003c\/h2\u003e\n\n  \u003cdiv class=\"dt-body-premium\"\u003e\n    The ITIL 4 Foundation training helps learners build a strong understanding of modern IT service management. This training focuses on the core ITIL concepts used to create, deliver and improve technology-enabled services in a structured and value-driven way.\n    \u003cbr\u003e\u003cbr\u003e\n    Based on the provided course content, the training supports professionals who want to understand service value, service management principles, operational improvement and the relationship between IT delivery and business outcomes. It is a strong fit for IT professionals, service managers, process owners and teams working in digital transformation environments.\n    \u003cbr\u003e\u003cbr\u003e\n    Please note that the certification exam voucher is not included and must be booked separately through PeopleCert.\n  \u003c\/div\u003e\n\n  \u003cdiv class=\"dt-container-v7\"\u003e\n    \u003cdiv class=\"dt-grid-v7\"\u003e\n      \u003cdiv\u003e\n        \u003ch3 class=\"dt-heading-card\"\u003eWho is this training for\u003c\/h3\u003e\n        \u003cul class=\"dt-list-premium\"\u003e\n          \u003cli\u003eIT professionals building a recognized service management foundation\u003c\/li\u003e\n          \u003cli\u003eBusiness managers and process owners linking service delivery to customer value\u003c\/li\u003e\n          \u003cli\u003eDigital transformation leads working with Agile, Lean and DevOps environments\u003c\/li\u003e\n          \u003cli\u003eTeams looking to standardize service management knowledge across the organization\u003c\/li\u003e\n        \u003c\/ul\u003e\n      \u003c\/div\u003e\n\n      \u003cdiv\u003e\n        \u003ch3 class=\"dt-heading-card\"\u003eReady for roles like\u003c\/h3\u003e\n        \u003cul class=\"dt-list-premium\"\u003e\n          \u003cli\u003eIT Service Manager\u003c\/li\u003e\n          \u003cli\u003eBusiness Relationship Manager\u003c\/li\u003e\n          \u003cli\u003eProcess Improvement Specialist\u003c\/li\u003e\n          \u003cli\u003eService Desk Manager\u003c\/li\u003e\n          \u003cli\u003eIT Operations Lead\u003c\/li\u003e\n        \u003c\/ul\u003e\n      \u003c\/div\u003e\n    \u003c\/div\u003e\n  \u003c\/div\u003e\n\n  \u003ch3 class=\"dt-heading-section\"\u003eITIL 4 Learning Domains\u003c\/h3\u003e\n\n  \u003cdetails class=\"dt-acc-item-v7\"\u003e\n    \u003csummary\u003eKey Concepts of Service Management \u003cspan class=\"dt-acc-toggle\"\u003e+\u003c\/span\u003e\u003c\/summary\u003e\n    \u003cdiv class=\"dt-acc-content\"\u003e\n      Learn the core language of ITIL 4, including value, value co-creation, services, products, service offerings, outcomes, costs and risks in modern service delivery.\n    \u003c\/div\u003e\n  \u003c\/details\u003e\n\n  \u003cdetails class=\"dt-acc-item-v7\"\u003e\n    \u003csummary\u003eThe Four Dimensions of Service Management \u003cspan class=\"dt-acc-toggle\"\u003e+\u003c\/span\u003e\u003c\/summary\u003e\n    \u003cdiv class=\"dt-acc-content\"\u003e\n      Understand how organizations and people, information and technology, partners and suppliers, and value streams and processes work together to support effective service management.\n    \u003c\/div\u003e\n  \u003c\/details\u003e\n\n  \u003cdetails class=\"dt-acc-item-v7\"\u003e\n    \u003csummary\u003eThe ITIL Service Value System \u003cspan class=\"dt-acc-toggle\"\u003e+\u003c\/span\u003e\u003c\/summary\u003e\n    \u003cdiv class=\"dt-acc-content\"\u003e\n      Explore how the ITIL Service Value System helps organizations convert demand and opportunity into value through governance, guiding principles, continual improvement, practices and the service value chain.\n    \u003c\/div\u003e\n  \u003c\/details\u003e\n\n  \u003cdetails class=\"dt-acc-item-v7\"\u003e\n    \u003csummary\u003eThe ITIL Guiding Principles \u003cspan class=\"dt-acc-toggle\"\u003e+\u003c\/span\u003e\u003c\/summary\u003e\n    \u003cdiv class=\"dt-acc-content\"\u003e\n      Learn the principles that support practical decision-making in service management, including focus on value, collaboration, visibility, iteration, simplicity and optimization.\n    \u003c\/div\u003e\n  \u003c\/details\u003e\n\n  \u003cdetails class=\"dt-acc-item-v7\"\u003e\n    \u003csummary\u003eThe Service Value Chain \u003cspan class=\"dt-acc-toggle\"\u003e+\u003c\/span\u003e\u003c\/summary\u003e\n    \u003cdiv class=\"dt-acc-content\"\u003e\n      Build understanding of the six service value chain activities and how they work together to create service value in different operational situations.\n    \u003c\/div\u003e\n  \u003c\/details\u003e\n\n  \u003cdetails class=\"dt-acc-item-v7\"\u003e\n    \u003csummary\u003eITIL Management Practices \u003cspan class=\"dt-acc-toggle\"\u003e+\u003c\/span\u003e\u003c\/summary\u003e\n    \u003cdiv class=\"dt-acc-content\"\u003e\n      Learn the purpose of important ITIL practices related to continual improvement, information security, incident management, change enablement, service requests and service desk operations.\n    \u003c\/div\u003e\n  \u003c\/details\u003e\n\n  \u003ch3 class=\"dt-heading-section\"\u003eCareer Opportunities\u003c\/h3\u003e\n\n  \u003cdiv class=\"dt-body-premium\"\u003e\n    ITIL 4 Foundation supports professionals who want to build stronger service management knowledge for IT operations, service delivery and process improvement roles. It is especially useful for learners and teams that need a shared framework for improving service quality and aligning IT work with business value.\n    \u003cbr\u003e\u003cbr\u003e\n    This training is also relevant for organizations building more structured ITSM capability across service desk, operations and transformation teams.\n    \u003cbr\u003e\u003cbr\u003e\n    For organizations looking to train multiple employees, visit \u003ca href=\"https:\/\/www.divitrain.com\/nl-nl\/pages\/for-teams\"\u003eteam training options\u003c\/a\u003e.\n    \u003cbr\u003e\u003cbr\u003e\n    You can also explore more training options in the \u003ca href=\"https:\/\/www.divitrain.com\/collections\/project-management\"\u003eProject Management training collection\u003c\/a\u003e.\n  \u003c\/div\u003e\n\n  \u003ch3 class=\"dt-heading-section\"\u003eFrequently Asked Questions\u003c\/h3\u003e\n\n  \u003cdiv class=\"dt-faq-accordion-v7\"\u003e\n    \u003cdetails class=\"dt-acc-item-v7\"\u003e\n      \u003csummary\u003eWhat is ITIL 4 Foundation \u003cspan class=\"dt-acc-toggle\"\u003e+\u003c\/span\u003e\u003c\/summary\u003e\n      \u003cdiv class=\"dt-acc-content\"\u003e\n        ITIL 4 Foundation is the entry-level ITIL certification focused on modern IT service management concepts, value creation and the core ITIL framework.\n      \u003c\/div\u003e\n    \u003c\/details\u003e\n\n    \u003cdetails class=\"dt-acc-item-v7\"\u003e\n      \u003csummary\u003eCan I self-study for ITIL 4 Foundation \u003cspan class=\"dt-acc-toggle\"\u003e+\u003c\/span\u003e\u003c\/summary\u003e\n      \u003cdiv class=\"dt-acc-content\"\u003e\n        Yes. PeopleCert allows self-study for ITIL Foundation, although accredited training is encouraged.\n      \u003c\/div\u003e\n    \u003c\/details\u003e\n\n    \u003cdetails class=\"dt-acc-item-v7\"\u003e\n      \u003csummary\u003eWhat topics are covered in ITIL 4 Foundation training \u003cspan class=\"dt-acc-toggle\"\u003e+\u003c\/span\u003e\u003c\/summary\u003e\n      \u003cdiv class=\"dt-acc-content\"\u003e\n        The training covers service management concepts, the four dimensions, the service value system, guiding principles, the service value chain and key ITIL practices.\n      \u003c\/div\u003e\n    \u003c\/details\u003e\n\n    \u003cdetails class=\"dt-acc-item-v7\"\u003e\n      \u003csummary\u003eHow does ITIL 4 support Agile and DevOps environments \u003cspan class=\"dt-acc-toggle\"\u003e+\u003c\/span\u003e\u003c\/summary\u003e\n      \u003cdiv class=\"dt-acc-content\"\u003e\n        ITIL 4 is designed to work alongside modern ways of working by emphasizing value, iteration, collaboration, visibility and continual improvement.\n      \u003c\/div\u003e\n    \u003c\/details\u003e\n\n    \u003cdetails class=\"dt-acc-item-v7\"\u003e\n      \u003csummary\u003eIs the ITIL 4 Foundation exam included with this training \u003cspan class=\"dt-acc-toggle\"\u003e+\u003c\/span\u003e\u003c\/summary\u003e\n      \u003cdiv class=\"dt-acc-content\"\u003e\n        No. The certification exam voucher is not included. The exam must be scheduled separately through PeopleCert.\n      \u003c\/div\u003e\n    \u003c\/details\u003e\n  \u003c\/div\u003e\n\u003c\/div\u003e","brand":"ITIL","offers":[{"title":"Default Title","offer_id":54756985831749,"sku":null,"price":263.2,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0280\/0350\/0118\/files\/ITIL4Foundation_6c181cbb-cb27-453b-8d81-fc86d573487f.png?v=1748028702","url":"https:\/\/www.divitrain.com\/en-eu\/products\/itil-4-foundation","provider":"DiviTrain.com","version":"1.0","type":"link"}