Effective Date: April 2026
DiviTrain is a trade name of Ressiva registered in the Netherlands, Chamber of Commerce (KvK) number 96074825, operating globally via www.divitrain.com (the "Site"). Contact: support@divitrain.com
These Consumer Terms of Sale apply to all purchases made by individual consumers — natural persons not acting in a professional or business capacity — through our webshop. By completing a purchase, you agree to be bound by these Terms.
1. Definitions
Content Provider: The party that prepares, hosts and delivers the training content accessible via the DiviTrain portal.
Product: A time-limited, personal, non-transferable access licence to online IT training content on the DiviTrain portal.
Access Credentials: The login details and portal URL sent to you by email after purchase.
Activation: The moment you start your first course within the portal. An in-portal notification is shown before this occurs.
Access Period: 365 consecutive calendar days beginning at Activation.
Exam Voucher: Not included in any Product unless explicitly stated on the product page. Exams must be booked separately via an authorised exam provider such as Pearson VUE.
2. What You Are Buying
You are purchasing a licence to access online IT training content made available through the DiviTrain portal. You are not purchasing:
- A download or permanent copy of any content;
- Ownership of any content;
- An exam voucher or exam registration;
- Consultancy, coaching or custom content.
Course availability is subject to the Content Provider's catalogue. If a purchased course becomes unavailable, DiviTrain will offer a comparable alternative or a refund (see Section 6).
3. Ordering & Payment
Orders are placed via www.divitrain.com. Payment is processed by Shopify Payments on behalf of DiviTrain. All prices exclude VAT unless stated otherwise. Applicable taxes are calculated at checkout based on your location.
For EU consumers, VAT is charged at the rate applicable in your country of residence, in accordance with EU VAT rules for electronically supplied digital services.
Your order constitutes an offer to purchase. DiviTrain accepts your offer upon sending your Access Credentials. The contract is concluded at that moment.
4. Delivery
Access Credentials (login details and portal URL) are delivered automatically to the email address provided at checkout, typically within a few minutes of successful payment. Delivery is deemed complete when the Access Credentials email is sent.
If you do not receive your Access Credentials within 2 hours of payment, please check your spam folder before contacting us at support@divitrain.com. DiviTrain is not responsible for non-delivery caused by an incorrect email address entered at checkout.
5. Activation & 365-Day Access
Your 365-day Access Period begins at Activation — the moment you start your first course. A notification is displayed in the portal before your first course start to confirm this. Once activated, your access runs continuously for 365 days regardless of actual usage.
Important: We strongly recommend you are ready to begin learning before activating your course. Activating a course starts the 365-day clock immediately.
6. Right of Withdrawal & Refund Policy
6.1. Right of Withdrawal (EU/EEA consumers): Under the EU Consumer Rights Directive (2011/83/EU), you have the right to withdraw from this contract within 14 days without giving a reason. However, by completing your purchase you expressly request immediate delivery of the digital content and acknowledge that you lose your right of withdrawal once your Access Credentials have been sent to you. This waiver is confirmed in your order confirmation email.
6.2. Refund overview:
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Payment received — Access Credentials not yet sent: Full refund upon request.
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Access Credentials sent — portal not yet activated: Refund assessed at DiviTrain's discretion; contact support@divitrain.com within 7 days.
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Portal activated (first course started): No refund — the digital content has been consumed.
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Purchased course becomes entirely unavailable due to Content Provider: Comparable replacement or pro-rata refund for unused access time.
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Verified technical defect preventing access, attributable to DiviTrain or Content Provider: Full refund or replacement after verification.
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Wrong product ordered — portal not yet activated: Contact support@divitrain.com before activating; assessed case by case.
Nothing in this policy limits any mandatory consumer rights you may have under the laws of your country of residence. To request a refund, contact support@divitrain.com with your order number.
7. Licence & Prohibited Use
Your licence is personal, non-transferable and non-commercial. You agree not to:
- Share, sell, sublicense or transfer your Access Credentials to any third party;
- Use the content to train third parties commercially;
- Copy, record, reproduce or redistribute any training content;
- Attempt to reverse engineer or extract content from the portal.
Violation of these terms may result in immediate access termination without refund.
8. Intellectual Property
All training content is owned by or licensed to the Content Provider and/or the underlying content publishers. DiviTrain owns its website, brand assets and portal configuration. Nothing in these Terms grants you any intellectual property rights in the content.
9. Content Provider & Platform
The training content is hosted and delivered by the Content Provider via the DiviTrain portal. DiviTrain is not responsible for temporary platform outages caused by the Content Provider, changes to course content or catalogue, or third-party services embedded in the portal. DiviTrain will make reasonable efforts to communicate significant disruptions and to facilitate resolutions.
10. Disclaimer of Warranties
The Site and all content are provided "as is" and "as available" without warranty of any kind. We do not warrant that the platform will be uninterrupted or error-free, or that course content is continuously available. Some jurisdictions do not allow exclusions of implied warranties; in such cases, these exclusions apply to the maximum extent permitted by law.
11. Limitation of Liability
DiviTrain's total liability to you for any claim arising from a purchase shall not exceed the amount you paid for that specific order. This limitation does not apply to claims for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded by mandatory law.
12. Export & Sanctions
DiviTrain does not provide products or services to persons or entities on applicable sanctions lists (including EU, UN and OFAC lists). By purchasing, you confirm you are not subject to any such sanctions.
13. Governing Law & Disputes
13.1. Governing Law: These Terms are governed by Dutch law.
13.2. Disputes: Any dispute shall first be submitted to DiviTrain via support@divitrain.com. If unresolved, disputes shall be submitted to the competent court in the Netherlands, without prejudice to your right to use an alternative dispute resolution body in your country of residence.
13.3. EU Online Dispute Resolution: EU consumers may use the European Commission's ODR platform: ec.europa.eu/consumers/odr
13.4. Mandatory local rights: Mandatory consumer protection laws of your country of residence remain unaffected by this clause.
14. Changes to These Terms
DiviTrain reserves the right to update these Terms. Changes take effect upon publication on our website and apply to new orders only. Existing orders are governed by the Terms in force at the time of purchase.
15. Contact
Questions about these Terms? Contact us at support@divitrain.com
Copyright © 2026 DiviTrain – All rights reserved.
