FAQ

Frequently Asked Questions

1. What is DiviTrain?+
DiviTrain is an international online learning platform offering IT training powered by Skillsoft. It combines hands-on labs, live tutor support, and exam prep tools in one powerful solution for individuals and businesses.
2. Who are these courses for?+
Our training is ideal for IT starters, career switchers, working professionals, and companies seeking upskilling opportunities for their teams.
3. How long do I have access to the course?+
You get 12 months (365 days) of unlimited access from the moment the course is activated.
4. Are the courses accredited?+
Yes, all training content is powered by Skillsoft, a globally trusted and accredited training provider.
5. Are exam vouchers included?+
No, exam vouchers are not included. You must book your certification exam separately via Pearson VUE.
6. Do I receive a certificate?+
Yes, you'll receive a certificate of completion and be fully prepared to schedule your official exam.
7. Can I get a refund?+
Yes, within 14 days if the course hasn’t been accessed.
8. What’s in a CertKit?+
Each CertKit includes video training, hands-on labs, live tutor support, and official MeasureUp practice exams.
9. What is a Learning Journey?+
A Learning Journey is a complete certification path bundling several CertKits and career-relevant modules at a discounted rate.
10. What payment methods do you accept?+
We accept all major credit cards, PayPal, and local methods depending on your country.
11. Can I train my entire IT team?+
Yes! We offer volume licenses, reporting tools, and customized onboarding for B2B clients.
12. Do I need prior IT experience?+
Not at all. Our Entry Courses are perfect for complete beginners and career changers.
13. Is the training self-paced?+
Yes, all courses are self-paced so you can learn on your schedule.
14. What devices can I use?+
You can access training on desktop, tablet, and mobile – compatible with both macOS and Windows.
15. How fast will I get access?+
Within 24 hours of your purchase, we’ll send your login credentials.
16. What if I lose access?+
Contact our support team at support@divitrain.com – we’ll restore your access promptly.
17. Is there tutor support?+
Yes, live expert support is available as part of your course package.
18. Are labs included?+
Yes. All courses come with interactive hands-on labs simulating real IT environments.
19. Can I upgrade to a bundle later?+
Yes, you can always upgrade to a Learning Journey and we’ll apply part of your previous purchase.
20. Do you offer corporate invoicing?+
Yes. Email us to request an official invoice for B2B transactions.
21. What is MeasureUp?+
MeasureUp is the official practice test provider used by Microsoft, CompTIA, and other major certification bodies.
22. Is the content up to date?+
Yes, courses are updated regularly to match the latest exam objectives and technologies.
23. Can I access offline content?+
Some resources like PDFs may be downloaded, but video and labs require an internet connection.
24. Do you offer group discounts?+
Yes, we offer attractive rates for teams of 3 or more. Contact us for a custom quote.
25. Is support multilingual?+
Our support is in English, but we aim to assist customers globally with clear communication.
26. Can I pause my course?+
Access runs continuously for 365 days, but you can study at your own pace without deadlines.
27. What happens after 1 year?+
Your access ends after 365 days. You can renew or purchase new content to continue learning.
28. Do you offer coaching or mentoring?+
While we don’t provide career coaching, live tutor support and learning paths guide your progress.
29. Can I track my progress?+
Yes, your learning dashboard shows course progress, lab completions, and test scores.
30. Are there any hidden fees?+
No. Everything is transparently priced and shown before checkout.
31. Can I request a custom course bundle?+
Yes. Let us know what certifications or roles you’re targeting and we’ll build a custom plan.
32. Are courses suitable for remote employees?+
Absolutely. Our platform is ideal for remote learners and hybrid teams worldwide.
33. Do you support accessibility needs?+
We aim to meet WCAG standards and improve accessibility across our platform.
34. How do I contact support?+
You can email us at support@divitrain.com. We typically respond within 24 hours.
35. Is there a mobile app?+
Currently, courses are mobile-optimized via browser. A dedicated app is in development.
36. Can I resell your content?+
No, redistribution or reselling of our courses is not permitted.
37. Can I preview a course before purchase?+
You can request a short course preview by emailing our team. Demos are subject to availability.
38. Do you offer lifetime access?+
No, our licenses are valid for 12 months to keep training relevant and updated.
39. Is there an age limit for enrollment?+
Learners must be at least 16 years old or have guardian permission if younger.
40. What sets DiviTrain apart from others like Udemy?+
DiviTrain offers hands-on labs, tutor support, live dashboards, and enterprise-ready packages. It’s more structured, certification-focused, and skill-oriented than marketplaces like Udemy.

Didn't find your question? Feel free to contact our support team.

Platform Preview

See Inside the Learning Environment

Enterprise-grade training platform used by Fortune 500 companies — built to get you certified.

DiviTrain Skillsoft course player showing CompTIA Security+ module overview with structured learning path
Interactive Courses

Structured, exam-focused learning

Every module is built around official certification objectives. No filler — only what you need to pass the exam.

  • Video lessons with slides and visual diagrams
  • Navigate by topic via full table of contents
  • 365 days full access — study at your own pace
  • Fully mobile compatible
MeasureUp practice exam setup for CompTIA Security+ with 213 questions and 75% pass score benchmark
MeasureUp Practice Exams

Simulate the real exam before exam day

MeasureUp is the world's leading exam prep platform. 213 questions in the exact format you'll face at the Pearson VUE test center.

  • 213 exam-style questions with detailed answer feedback
  • Practice mode + full Certification simulation mode
  • 75% pass score benchmark — same as the real exam
  • 60 days access included with every course
Skillsoft Practice Labs interface for CompTIA Security+ showing guided lab exercises per exam domain
Hands-On Practice Labs

Real skills in a real environment

Browser-based labs covering every exam domain. No local setup required — open your browser and start practicing.

  • Guided lab exercises per exam domain
  • Challenge Labs for independent scenario practice
  • CompTIA, Microsoft & Cisco lab environments
  • Included with CertKit + Labs products
DiviTrain Ask My Mentor panel with chat and email support options for certification questions
Expert Tutor Support

Never get stuck — mentors are always available

Hit a wall? Your personal mentoring team answers course and certification questions via chat or email — around the clock.

  • Expert tutor support available 24/7
  • Chat or email — your choice
  • Certification-specific guidance
  • Included with all DiviTrain courses