FAQ
Frequently Asked Questions
1. What is DiviTrain?+
DiviTrain is an international online learning platform offering IT training powered by Skillsoft. It combines hands-on labs, live tutor support, and exam prep tools in one powerful solution for individuals and businesses.
2. Who are these courses for?+
Our training is ideal for IT starters, career switchers, working professionals, and companies seeking upskilling opportunities for their teams.
3. How long do I have access to the course?+
You get 12 months (365 days) of unlimited access from the moment the course is activated.
4. Are the courses accredited?+
Yes, all training content is powered by Skillsoft, a globally trusted and accredited training provider.
5. Are exam vouchers included?+
No, exam vouchers are not included. You must book your certification exam separately via Pearson VUE.
6. Do I receive a certificate?+
Yes, you'll receive a certificate of completion and be fully prepared to schedule your official exam.
7. Can I get a refund?+
Yes, within 14 days if the course hasn’t been accessed.
8. What’s in a CertKit?+
Each CertKit includes video training, hands-on labs, live tutor support, and official MeasureUp practice exams.
9. What is a Learning Journey?+
A Learning Journey is a complete certification path bundling several CertKits and career-relevant modules at a discounted rate.
10. What payment methods do you accept?+
We accept all major credit cards, PayPal, and local methods depending on your country.
11. Can I train my entire IT team?+
Yes! We offer volume licenses, reporting tools, and customized onboarding for B2B clients.
12. Do I need prior IT experience?+
Not at all. Our Entry Courses are perfect for complete beginners and career changers.
13. Is the training self-paced?+
Yes, all courses are self-paced so you can learn on your schedule.
14. What devices can I use?+
You can access training on desktop, tablet, and mobile – compatible with both macOS and Windows.
15. How fast will I get access?+
Within 24 hours of your purchase, we’ll send your login credentials.
16. What if I lose access?+
Contact our support team at support@divitrain.com – we’ll restore your access promptly.
17. Is there tutor support?+
Yes, live expert support is available as part of your course package.
18. Are labs included?+
Yes. All courses come with interactive hands-on labs simulating real IT environments.
19. Can I upgrade to a bundle later?+
Yes, you can always upgrade to a Learning Journey and we’ll apply part of your previous purchase.
20. Do you offer corporate invoicing?+
Yes. Email us to request an official invoice for B2B transactions.
21. What is MeasureUp?+
MeasureUp is the official practice test provider used by Microsoft, CompTIA, and other major certification bodies.
22. Is the content up to date?+
Yes, courses are updated regularly to match the latest exam objectives and technologies.
23. Can I access offline content?+
Some resources like PDFs may be downloaded, but video and labs require an internet connection.
24. Do you offer group discounts?+
Yes, we offer attractive rates for teams of 3 or more. Contact us for a custom quote.
25. Is support multilingual?+
Our support is in English, but we aim to assist customers globally with clear communication.
26. Can I pause my course?+
Access runs continuously for 365 days, but you can study at your own pace without deadlines.
27. What happens after 1 year?+
Your access ends after 365 days. You can renew or purchase new content to continue learning.
28. Do you offer coaching or mentoring?+
While we don’t provide career coaching, live tutor support and learning paths guide your progress.
29. Can I track my progress?+
Yes, your learning dashboard shows course progress, lab completions, and test scores.
30. Are there any hidden fees?+
No. Everything is transparently priced and shown before checkout.
31. Can I request a custom course bundle?+
Yes. Let us know what certifications or roles you’re targeting and we’ll build a custom plan.
32. Are courses suitable for remote employees?+
Absolutely. Our platform is ideal for remote learners and hybrid teams worldwide.
33. Do you support accessibility needs?+
We aim to meet WCAG standards and improve accessibility across our platform.
34. How do I contact support?+
You can email us at support@divitrain.com. We typically respond within 24 hours.
35. Is there a mobile app?+
Currently, courses are mobile-optimized via browser. A dedicated app is in development.
36. Can I resell your content?+
No, redistribution or reselling of our courses is not permitted.
37. Can I preview a course before purchase?+
You can request a short course preview by emailing our team. Demos are subject to availability.
38. Do you offer lifetime access?+
No, our licenses are valid for 12 months to keep training relevant and updated.
39. Is there an age limit for enrollment?+
Learners must be at least 16 years old or have guardian permission if younger.
40. What sets DiviTrain apart from others like Udemy?+
DiviTrain offers hands-on labs, tutor support, live dashboards, and enterprise-ready packages. It’s more structured, certification-focused, and skill-oriented than marketplaces like Udemy.
Didn't find your question? Feel free to contact our support team.