Official Training ITIL 4 Foundation Training

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Get ITIL 4 Foundation Certified. The Standard IT Teams Run On.

10+ hours covering the ITIL 4 service management framework. Practice exam and expert tutor support included. The cert that opens doors in enterprise IT.

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ITIL 4 Foundation Training

The ITIL 4 Foundation training helps learners build a strong understanding of modern IT service management. This training focuses on the core ITIL concepts used to create, deliver and improve technology-enabled services in a structured and value-driven way.

Based on the provided course content, the training supports professionals who want to understand service value, service management principles, operational improvement and the relationship between IT delivery and business outcomes. It is a strong fit for IT professionals, service managers, process owners and teams working in digital transformation environments.

Please note that the certification exam voucher is not included and must be booked separately through PeopleCert.

Who is this training for

  • IT professionals building a recognized service management foundation
  • Business managers and process owners linking service delivery to customer value
  • Digital transformation leads working with Agile, Lean and DevOps environments
  • Teams looking to standardize service management knowledge across the organization

Ready for roles like

  • IT Service Manager
  • Business Relationship Manager
  • Process Improvement Specialist
  • Service Desk Manager
  • IT Operations Lead

ITIL 4 Learning Domains

Key Concepts of Service Management +
Learn the core language of ITIL 4, including value, value co-creation, services, products, service offerings, outcomes, costs and risks in modern service delivery.
The Four Dimensions of Service Management +
Understand how organizations and people, information and technology, partners and suppliers, and value streams and processes work together to support effective service management.
The ITIL Service Value System +
Explore how the ITIL Service Value System helps organizations convert demand and opportunity into value through governance, guiding principles, continual improvement, practices and the service value chain.
The ITIL Guiding Principles +
Learn the principles that support practical decision-making in service management, including focus on value, collaboration, visibility, iteration, simplicity and optimization.
The Service Value Chain +
Build understanding of the six service value chain activities and how they work together to create service value in different operational situations.
ITIL Management Practices +
Learn the purpose of important ITIL practices related to continual improvement, information security, incident management, change enablement, service requests and service desk operations.

Career Opportunities

ITIL 4 Foundation supports professionals who want to build stronger service management knowledge for IT operations, service delivery and process improvement roles. It is especially useful for learners and teams that need a shared framework for improving service quality and aligning IT work with business value.

This training is also relevant for organizations building more structured ITSM capability across service desk, operations and transformation teams.

For organizations looking to train multiple employees, visit team training options.

You can also explore more training options in the Project Management training collection.

Frequently Asked Questions

What is ITIL 4 Foundation +
ITIL 4 Foundation is the entry-level ITIL certification focused on modern IT service management concepts, value creation and the core ITIL framework.
Can I self-study for ITIL 4 Foundation +
Yes. PeopleCert allows self-study for ITIL Foundation, although accredited training is encouraged.
What topics are covered in ITIL 4 Foundation training +
The training covers service management concepts, the four dimensions, the service value system, guiding principles, the service value chain and key ITIL practices.
How does ITIL 4 support Agile and DevOps environments +
ITIL 4 is designed to work alongside modern ways of working by emphasizing value, iteration, collaboration, visibility and continual improvement.
Is the ITIL 4 Foundation exam included with this training +
No. The certification exam voucher is not included. The exam must be scheduled separately through PeopleCert.
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Value Comparison

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Same exam. A fraction of the cost. See how this CertKit stacks up against the alternatives.

Best ValueDiviTrain CertKit Classroom Training Pluralsight / LinkedIn
Price $288 €1,500–€2,000 From $399/year
Video training ✓ ✓ ✓
MeasureUp practice exams ✓60 days included ✕ ✕
Expert tutor support ✓Available 24/7 ✕ ✕
Access duration 365 days 5 days While subscribed
Study at your own pace ✓ Fixed schedule ✓
Exam voucher included ✕Book via Pearson VUE Sometimes ✕

* Prices shown are indicative examples. Actual prices may vary by product, provider and region.

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