Official Training ITIL® 4 Foundation Training: IT Service Management

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10+ hours covering the ITIL 4 service management framework. Practice exam and expert tutor support included. The cert that opens doors in enterprise IT.

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€329,00 €449,00
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ITIL 4 Foundation training

De ITIL 4 Foundation training helpt deelnemers een sterke basis op te bouwen in modern IT service management. Deze training richt zich op de kernconcepten van ITIL die worden gebruikt om technologiegedreven diensten op een gestructureerde en waardegerichte manier te ontwerpen, leveren en verbeteren.

Op basis van de beschikbare cursusinhoud ondersteunt deze training professionals die service value, service management principes, operationele verbetering en de relatie tussen IT-dienstverlening en bedrijfsresultaten willen begrijpen. De training is geschikt voor IT-professionals, service managers, proceseigenaren en teams die werken in digitale transformatieomgevingen.

Let op. De examenvoucher voor de certificering is niet inbegrepen en moet apart worden geboekt via PeopleCert.

Voor wie is deze training bedoeld

  • IT-professionals die een erkende basis in service management willen opbouwen
  • Business managers en proceseigenaren die service delivery willen koppelen aan klantwaarde
  • Leads voor digitale transformatie die werken met Agile, Lean en DevOps omgevingen
  • Teams die service management kennis binnen de organisatie willen standaardiseren

Geschikt voor functies zoals

  • IT Service Manager
  • Business Relationship Manager
  • Process Improvement Specialist
  • Service Desk Manager
  • IT Operations Lead

ITIL 4 leeronderwerpen

Kernconcepten van service management +
Leer de belangrijkste begrippen van ITIL 4, waaronder waarde, value co-creation, services, producten, service offerings, resultaten, kosten en risico’s binnen moderne dienstverlening.
De vier dimensies van service management +
Begrijp hoe organisaties en mensen, informatie en technologie, partners en leveranciers, en value streams en processen samenwerken om effectief service management mogelijk te maken.
Het ITIL Service Value System +
Ontdek hoe het ITIL Service Value System organisaties helpt om vraag en kansen om te zetten in waarde via governance, guiding principles, continual improvement, practices en de service value chain.
De ITIL guiding principles +
Leer de principes die praktische besluitvorming ondersteunen in service management, zoals focus op waarde, samenwerking, zichtbaarheid, iteratie, eenvoud en optimalisatie.
De service value chain +
Bouw inzicht op in de zes activiteiten van de service value chain en hoe deze samenwerken om waarde te creëren in verschillende operationele situaties.
ITIL management practices +
Leer het doel van belangrijke ITIL practices zoals continual improvement, information security, incident management, change enablement, service requests en service desk operations.

Carrièremogelijkheden

ITIL 4 Foundation helpt professionals sterkere service management kennis op te bouwen voor rollen in IT operations, service delivery en procesverbetering. Deze training is vooral waardevol voor deelnemers en teams die een gedeeld framework nodig hebben om servicekwaliteit te verbeteren en IT-activiteiten beter af te stemmen op bedrijfswaarde.

De training is ook relevant voor organisaties die hun IT service management structuur willen versterken binnen service desk, operations en transformatieteams.

Voor organisaties die meerdere medewerkers willen trainen, bekijk de team training opties.

Bekijk ook andere trainingen in de Project Management training collectie.

Veelgestelde vragen

Wat is ITIL 4 Foundation +
ITIL 4 Foundation is de instapcertificering binnen ITIL en richt zich op moderne IT service management concepten, waardecreatie en het kernframework van ITIL.
Kan ik ITIL 4 Foundation via zelfstudie leren +
Ja. PeopleCert staat zelfstudie toe voor ITIL Foundation, al wordt geaccrediteerde training vaak aanbevolen.
Welke onderwerpen worden behandeld in ITIL 4 Foundation training +
De training behandelt service management concepten, de vier dimensies, het service value system, guiding principles, de service value chain en belangrijke ITIL practices.
Hoe ondersteunt ITIL 4 Agile en DevOps omgevingen +
ITIL 4 is ontworpen om samen te werken met moderne werkwijzen en benadrukt waarde, iteratie, samenwerking, transparantie en continue verbetering.
Is het ITIL 4 Foundation examen inbegrepen bij deze training +
Nee. De examenvoucher voor de certificering is niet inbegrepen. Het examen moet apart worden ingepland via PeopleCert.
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