Privacy policy

Version 3.0 – Effective Date: August 2026

DiviTrain (“we,” “us,” or “our”) is committed to protecting your privacy and handling personal data transparently and securely in accordance with applicable privacy laws, including the General Data Protection Regulation (GDPR) and, where applicable, the California Consumer Privacy Act (CCPA/CPRA).

This Privacy Policy explains what personal data we collect, how and why we use it, who we may share it with, how long we retain it, and the rights available to you. It applies to www.divitrain.com and related DiviTrain services.

1. Who We Are

DiviTrain is a trade name of Ressiva
Hunnenveld 11, Arnhem
The Netherlands
Chamber of Commerce (KvK): 96074825
VAT: NL005187744B66
Email: info@divitrain.com

2. What Personal Data We Collect

Depending on how you use DiviTrain, we may collect:

  • Contact details, such as your name, email address, phone number and billing address;
  • Account information, order history and course access information;
  • Payment and transaction information processed through secure payment providers;
  • Technical and usage data, such as IP address, browser type, device information and pages visited;
  • Communications with our support or customer service team;
  • Newsletter and marketing preferences;
  • Information you provide through DiviTrain tools, assessments, forms or personalised recommendation services;
  • Interactions with DiviTrain through social media platforms.

3. How and Why We Use Your Data

We may process your personal data to:

  • Process orders and payments;
  • Create and manage customer accounts;
  • Provide access to purchased training and digital products;
  • Provide customer support;
  • Provide personalised training, certification or career recommendations;
  • Operate and improve our Website and services;
  • Prevent fraud, misuse and security incidents;
  • Comply with tax, accounting and other legal obligations;
  • Send marketing communications where permitted.

Under the GDPR, we rely on one or more legal bases depending on the processing activity, including:

  • Performance of a contract, where processing is necessary to provide products or services you purchased;
  • Consent, for example for certain marketing communications or optional cookies;
  • Legal obligations, such as tax and accounting requirements;
  • Legitimate interests, such as improving our services, preventing fraud and operating our business, where those interests do not override your privacy rights.

You can unsubscribe from marketing communications at any time using the unsubscribe link in an email or by contacting us.

4. Automated and AI-Assisted Services

DiviTrain may use automated processing and, where applicable, artificial intelligence to provide personalised training recommendations, career guidance, certification readiness assessments, study suggestions or similar services.

Information you provide through these tools may be processed to generate the requested recommendation or result.

Where personal data is processed using third-party AI or technology providers, we take appropriate measures to protect that data and limit processing to what is necessary for the service.

DiviTrain does not use automated systems to make decisions that produce legal effects or similarly significant effects for users without appropriate safeguards where required by law.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Provide essential Website functionality;
  • Measure Website performance and usage;
  • Remember preferences;
  • Provide personalised advertising where you have given the required consent.

You can manage your preferences through our cookie banner. More information is available in our Cookie Policy.

6. Who We Share Your Data With

We may share personal data with service providers where necessary to operate DiviTrain, including:

  • Training and learning content providers, including Skillsoft;
  • E-commerce and hosting providers, including Shopify;
  • Payment providers;
  • Email and customer communication providers;
  • Analytics and advertising providers, including Google and Meta;
  • IT, security and support providers;
  • AI or automation providers where these services are used to provide DiviTrain features.

These parties may process personal data only where necessary for the relevant service and subject to applicable privacy and data protection requirements.

DiviTrain does not sell personal data for monetary compensation.

7. International Data Transfers

Some of our service providers may process personal data outside the European Economic Area.

Where required, international transfers are protected using recognised safeguards such as adequacy decisions, the EU-U.S. Data Privacy Framework where applicable, or Standard Contractual Clauses approved by the European Commission.

8. Your Privacy Rights

Depending on your location, you may have the right to:

  • Access personal data we hold about you;
  • Correct inaccurate or incomplete data;
  • Request deletion of your data;
  • Restrict or object to certain processing;
  • Receive your data in a portable format;
  • Withdraw consent where processing is based on consent;
  • Object to direct marketing;
  • File a complaint with a competent data protection authority.

To exercise your rights, contact info@divitrain.com.

9. Data Retention

We retain personal data only for as long as reasonably necessary for the purpose for which it was collected or where required by law.

Retention periods may vary depending on the type of information. For example:

  • Order, invoice and transaction records may be retained for the period required under applicable tax and accounting laws;
  • Account and course information may be retained while your account or training access remains active and for a reasonable period afterwards;
  • Marketing information is retained until you unsubscribe or withdraw consent;
  • Support communications may be retained where necessary for customer service, dispute handling or legal purposes.

When personal data is no longer required, it will be deleted or anonymised where reasonably possible.

10. Security

We use appropriate technical and organisational measures designed to protect personal data, including:

  • SSL/TLS encryption;
  • Access controls;
  • Secure service providers;
  • Measures designed to prevent unauthorised access, loss or misuse of data.

No internet-based service can guarantee absolute security.

11. Third-Party Links

Our Website may contain links to third-party websites or services. DiviTrain is not responsible for the privacy practices of those third parties. We recommend reviewing their privacy policies separately.

12. California Privacy Rights

Where the California Consumer Privacy Act and related California privacy laws apply, California residents may have rights including:

  • The right to know what personal information is collected and used;
  • The right to request deletion or correction;
  • The right to receive information about categories of personal information disclosed to third parties;
  • The right to opt out of the sale or sharing of personal information where applicable;
  • The right not to receive discriminatory treatment for exercising privacy rights.

To submit a privacy request, contact info@divitrain.com.

13. Changes to this Privacy Policy

We may update this Privacy Policy when our services, technology or legal requirements change. The current version and effective date will always be published on this page.

14. Contact

Email: info@divitrain.com
Phone: +31 6 26164375

© 2026 DiviTrain – All rights reserved.